Business Process: Get Communication Channel Used by Customer
The business partner channel can be configured in the Define Customer Contact Types
Customizing activity. If you want configure attribute values, you can find the Customizing entry under 
Financial Accounting
Contract Accounts Receivable and Payable
Basic Functions
Customer Contacts
Additional Information
Define Customer Contact Types
.
The parameters that have been delivered with SAP Multichannel Foundation for Utilities and Public Sector to get the communication channel are listed in the following table:
Entity Name | Parameter Name | Sequence | Parameter Value |
|---|---|---|---|
| 1 |
| |
| 1 |
| |
| 1 |
| |
| 1 |
|