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A function import used to request a change of master data, which cannot be changed directly using other OData services for security reasons, for example, changing the first and last names of a customer. Execution of this function import triggers the creation of an interaction record and creation of a Workflow. An agent can approve this request in the Workflow or reject it.

The Business Add-In (BAdI) implementation for this function import is CRM_IU_UMC_ODATA_IR. An InteractionRecord Entity is returned at the end of the operation.

Function Import Parameters

The function import RequestChange requires the following input parameters:

  • Attribute1Name

  • Attribute1Value

  • Attribute2Name

  • Attribute2Value

  • InteractionRecordID

Possible Operations

A GET operation is possible when using the RequestChange function import.