SAP Library - SAP Multichannel Foundation for Utilities and Public Sector

Start Level 1 Node: SAP Multichannel Foundation for Utilities and Public Sector

SAP Multichannel Foundation for Utilities and Public Sector

End Level 1 Node: SAP Multichannel Foundation for Utilities and Public Sector

Start Level 2 Node: What's New in SAP Multichannel Foundation for Utilities and Publ

What's New in SAP Multichannel Foundation for Utilities and Publ

End Level 2 Node: What's New in SAP Multichannel Foundation for Utilities and Publ

Start Level 2 Node: Customizing for Interaction Records

Customizing for Interaction Records

End Level 2 Node: Customizing for Interaction Records

Start Level 3 Node: Maintaining Activity Categories for Transaction Types

Maintaining Activity Categories for Transaction Types

End Level 3 Node: Maintaining Activity Categories for Transaction Types

Start Level 3 Node: Defining Reason Codes for Interaction Records

Defining Reason Codes for Interaction Records

End Level 3 Node: Defining Reason Codes for Interaction Records

Start Level 3 Node: Mapping Multilevel Categories to Activity Reason Codes

Mapping Multilevel Categories to Activity Reason Codes

End Level 3 Node: Mapping Multilevel Categories to Activity Reason Codes

Start Level 3 Node: Maintaining Types of Note Texts

Maintaining Types of Note Texts

End Level 3 Node: Maintaining Types of Note Texts

Start Level 2 Node: Customizing for Business Process Settings in SAP CRM

Customizing for Business Process Settings in SAP CRM

End Level 2 Node: Customizing for Business Process Settings in SAP CRM

Start Level 3 Node: Business Process: Manage Contract

Business Process: Manage Contract

End Level 3 Node: Business Process: Manage Contract

Start Level 3 Node: Business Process: Create Interaction Record

Business Process: Create Interaction Record

End Level 3 Node: Business Process: Create Interaction Record

Start Level 3 Node: Business Process: Search Interaction Records

Business Process: Search Interaction Records

End Level 3 Node: Business Process: Search Interaction Records

Start Level 3 Node: Business Process: Search Products

Business Process: Search Products

End Level 3 Node: Business Process: Search Products

Start Level 3 Node: Business Process: Add Attachment

Business Process: Add Attachment

End Level 3 Node: Business Process: Add Attachment

Start Level 3 Node: Business Process: Configure Co-Browsing

Business Process: Configure Co-Browsing

End Level 3 Node: Business Process: Configure Co-Browsing

Start Level 3 Node: Business Process: Use Address-Independent E-mail

Business Process: Use Address-Independent E-mail

End Level 3 Node: Business Process: Use Address-Independent E-mail

Start Level 2 Node: Customizing for Business Process Settings in SAP ERP

Customizing for Business Process Settings in SAP ERP

End Level 2 Node: Customizing for Business Process Settings in SAP ERP

Start Level 3 Node: Business Process: Get Communication Channel Used by Customer

Business Process: Get Communication Channel Used by Customer

End Level 3 Node: Business Process: Get Communication Channel Used by Customer

Start Level 3 Node: Business Process: Configure Co-Browsing

Business Process: Configure Co-Browsing

End Level 3 Node: Business Process: Configure Co-Browsing

Start Level 3 Node: Business Process: Manage Communication Preferences

Business Process: Manage Communication Preferences

End Level 3 Node: Business Process: Manage Communication Preferences

Start Level 3 Node: Business Process: Record a Customer Interaction

Business Process: Record a Customer Interaction

End Level 3 Node: Business Process: Record a Customer Interaction

Business Process: Get Real-Time Consumption from EDM Profile Val

Start Level 3 Node: Business Process: Start a New Service (Move-In)

Business Process: Start a New Service (Move-In)

End Level 3 Node: Business Process: Start a New Service (Move-In)

Start Level 3 Node: Business Process: End a Service (Move-Out)

Business Process: End a Service (Move-Out)

End Level 3 Node: Business Process: End a Service (Move-Out)

Start Level 3 Node: Business Process: Transfer a Service (Move-In & Move-Out)

Business Process: Transfer a Service (Move-In & Move-Out)

End Level 3 Node: Business Process: Transfer a Service (Move-In & Move-Out)

Start Level 3 Node: Business Process: Report an Outage

Business Process: Report an Outage

End Level 3 Node: Business Process: Report an Outage

Start Level 3 Node: Business Process: Create a Payment Plan

Business Process: Create a Payment Plan

End Level 3 Node: Business Process: Create a Payment Plan

Start Level 3 Node: Business Process: Create a Service Request (Service Notification

Business Process: Create a Service Request (Service Notification

End Level 3 Node: Business Process: Create a Service Request (Service Notification

Start Level 3 Node: Business Process: Correspondence

Business Process: Correspondence

End Level 3 Node: Business Process: Correspondence

Start Level 3 Node: Business Process: Use Address-Independent E-mail

Business Process: Use Address-Independent E-mail

End Level 3 Node: Business Process: Use Address-Independent E-mail

Start Level 2 Node: Configuring Products in the Product Workbench

Configuring Products in the Product Workbench

End Level 2 Node: Configuring Products in the Product Workbench

Start Level 2 Node: Configuring Invoices, Invoice PDFs, and Contract Account Balance

Configuring Invoices, Invoice PDFs, and Contract Account Balance

End Level 2 Node: Configuring Invoices, Invoice PDFs, and Contract Account Balance

Start Level 2 Node: Configuring Payments

Configuring Payments

End Level 2 Node: Configuring Payments

Start Level 2 Node: Configuring Communication Preferences

Configuring Communication Preferences

End Level 2 Node: Configuring Communication Preferences

Start Level 3 Node: Customizing for Communication Preferences

Customizing for Communication Preferences

End Level 3 Node: Customizing for Communication Preferences

Start Level 2 Node: Configuring Correspondence

Configuring Correspondence

End Level 2 Node: Configuring Correspondence

Start Level 2 Node: Move-In, Move-Out and Move-In/Out in Standalone ERP Scenario

Move-In, Move-Out and Move-In/Out in Standalone ERP Scenario

End Level 2 Node: Move-In, Move-Out and Move-In/Out in Standalone ERP Scenario

Start Level 2 Node: Billed Consumption and Period Type

Billed Consumption and Period Type

End Level 2 Node: Billed Consumption and Period Type

Start Level 2 Node: Paying Bills Without Logging In

Paying Bills Without Logging In

End Level 2 Node: Paying Bills Without Logging In

Start Level 2 Node: Submitting Meter Reading Results Without Logging In

Submitting Meter Reading Results Without Logging In

End Level 2 Node: Submitting Meter Reading Results Without Logging In

Start Level 2 Node: OData Entities in SAP Multichannel Foundation for Utilities and

OData Entities in SAP Multichannel Foundation for Utilities and

End Level 2 Node: OData Entities in SAP Multichannel Foundation for Utilities and

Start Level 3 Node: Entities for OData Service Model in SAP ERP

Entities for OData Service Model in SAP ERP

End Level 3 Node: Entities for OData Service Model in SAP ERP

Start Level 4 Node: Account

End Level 4 Node: Account

Start Level 4 Node: AccountAddress

End Level 4 Node: AccountAddress

Start Level 4 Node: AccountAddressDependentEmail

AccountAddressDependentEmail

End Level 4 Node: AccountAddressDependentEmail

Start Level 4 Node: AccountAddressDependentFax

AccountAddressDependentFax

End Level 4 Node: AccountAddressDependentFax

Start Level 4 Node: AccountAddressDependentMobilePhone

AccountAddressDependentMobilePhone

End Level 4 Node: AccountAddressDependentMobilePhone

Start Level 4 Node: AccountAddressDependentPhone

AccountAddressDependentPhone

End Level 4 Node: AccountAddressDependentPhone

Start Level 4 Node: AccountAddressIndependentEmail

AccountAddressIndependentEmail

End Level 4 Node: AccountAddressIndependentEmail

Start Level 4 Node: AccountAddressIndependentFax

AccountAddressIndependentFax

End Level 4 Node: AccountAddressIndependentFax

Start Level 4 Node: AccountAddressIndependentMobilePhone

AccountAddressIndependentMobilePhone

End Level 4 Node: AccountAddressIndependentMobilePhone

Start Level 4 Node: AccountAddressIndependentPhone

AccountAddressIndependentPhone

End Level 4 Node: AccountAddressIndependentPhone

Start Level 4 Node: AccountAddressUsage

AccountAddressUsage

End Level 4 Node: AccountAddressUsage

Start Level 4 Node: AccountAlert

End Level 4 Node: AccountAlert

Start Level 4 Node: AccountBalance

End Level 4 Node: AccountBalance

Start Level 4 Node: AccountContact

End Level 4 Node: AccountContact

Start Level 4 Node: AccountRelationship

AccountRelationship

End Level 4 Node: AccountRelationship

Start Level 4 Node: AccountRelationshipType

AccountRelationshipType

End Level 4 Node: AccountRelationshipType

Start Level 4 Node: AccountSex

End Level 4 Node: AccountSex

Start Level 4 Node: AccountTitle

End Level 4 Node: AccountTitle

Start Level 4 Node: AccountType

End Level 4 Node: AccountType

Start Level 4 Node: AddressType

End Level 4 Node: AddressType

Start Level 4 Node: Attachment

End Level 4 Node: Attachment

Start Level 4 Node: Bank

End Level 4 Node: Bank

Start Level 4 Node: BankAccount

End Level 4 Node: BankAccount

Start Level 4 Node: BudgetBillingCycle

BudgetBillingCycle

End Level 4 Node: BudgetBillingCycle

Start Level 4 Node: BudgetBillingPlan

BudgetBillingPlan

End Level 4 Node: BudgetBillingPlan

Start Level 4 Node: CommunicationCategory

CommunicationCategory

End Level 4 Node: CommunicationCategory

Start Level 4 Node: CommunicationMethod

CommunicationMethod

End Level 4 Node: CommunicationMethod

Start Level 4 Node: CommunicationPreference

CommunicationPreference

End Level 4 Node: CommunicationPreference

Start Level 4 Node: ConsumptionPeriodType

ConsumptionPeriodType

End Level 4 Node: ConsumptionPeriodType

Start Level 4 Node: ContactAction

End Level 4 Node: ContactAction

Start Level 4 Node: ContactAdditionalInfo

ContactAdditionalInfo

End Level 4 Node: ContactAdditionalInfo

Start Level 4 Node: ContactClass

End Level 4 Node: ContactClass

Start Level 4 Node: ContactPriority

ContactPriority

End Level 4 Node: ContactPriority

Start Level 4 Node: ContactType

End Level 4 Node: ContactType

Start Level 4 Node: Contract

End Level 4 Node: Contract

Start Level 4 Node: ContractAccount

ContractAccount

End Level 4 Node: ContractAccount

Start Level 4 Node: ContractAccountBalance

ContractAccountBalance

End Level 4 Node: ContractAccountBalance

Start Level 4 Node: ContractConsumptionValue

ContractConsumptionValue

End Level 4 Node: ContractConsumptionValue

Start Level 4 Node: Correspondence

End Level 4 Node: Correspondence

Start Level 4 Node: CorrespondenceType

CorrespondenceType

End Level 4 Node: CorrespondenceType

Start Level 4 Node: Country

End Level 4 Node: Country

Start Level 4 Node: Device

End Level 4 Node: Device

Start Level 4 Node: Division

End Level 4 Node: Division

Start Level 4 Node: FutureMeterReading

FutureMeterReading

End Level 4 Node: FutureMeterReading

Start Level 4 Node: Installation

End Level 4 Node: Installation

Start Level 4 Node: Invoice

End Level 4 Node: Invoice

Start Level 4 Node: InvoicePDF

End Level 4 Node: InvoicePDF

Start Level 4 Node: MeterReadingCategory

MeterReadingCategory

End Level 4 Node: MeterReadingCategory

Start Level 4 Node: MeterReadingNote

MeterReadingNote

End Level 4 Node: MeterReadingNote

Start Level 4 Node: MeterReadingReason

MeterReadingReason

End Level 4 Node: MeterReadingReason

Start Level 4 Node: MeterReadingResult

MeterReadingResult

End Level 4 Node: MeterReadingResult

Start Level 4 Node: MeterReadingStatus

MeterReadingStatus

End Level 4 Node: MeterReadingStatus

Start Level 4 Node: Outage

End Level 4 Node: Outage

Start Level 4 Node: ParkedDocument

End Level 4 Node: ParkedDocument

Start Level 4 Node: ParkedDocumentInstallation

ParkedDocumentInstallation

End Level 4 Node: ParkedDocumentInstallation

Start Level 4 Node: PaymentCard

End Level 4 Node: PaymentCard

Start Level 4 Node: PaymentCardType

PaymentCardType

End Level 4 Node: PaymentCardType

Start Level 4 Node: PaymentDocument

PaymentDocument

End Level 4 Node: PaymentDocument

Start Level 4 Node: PaymentDocumentItem

PaymentDocumentItem

End Level 4 Node: PaymentDocumentItem

Start Level 4 Node: PaymentMethod

End Level 4 Node: PaymentMethod

Start Level 4 Node: PaymentPlan

End Level 4 Node: PaymentPlan

Start Level 4 Node: PaymentStatus

End Level 4 Node: PaymentStatus

Start Level 4 Node: Premise

End Level 4 Node: Premise

Start Level 4 Node: PremiseType

End Level 4 Node: PremiseType

Start Level 4 Node: Product

End Level 4 Node: Product

Start Level 4 Node: ProfileHeader

End Level 4 Node: ProfileHeader

Start Level 4 Node: ProfileType

End Level 4 Node: ProfileType

Start Level 4 Node: ProfileValue

End Level 4 Node: ProfileValue

Start Level 4 Node: ProfileValuesFile

ProfileValuesFile

End Level 4 Node: ProfileValuesFile

Start Level 4 Node: ProfileValueType

ProfileValueType

End Level 4 Node: ProfileValueType

Start Level 4 Node: Region

End Level 4 Node: Region

Start Level 4 Node: RegisterToRead

End Level 4 Node: RegisterToRead

Start Level 4 Node: RegisterType

End Level 4 Node: RegisterType

Start Level 4 Node: ServiceNotification

ServiceNotification

End Level 4 Node: ServiceNotification

Start Level 4 Node: ServiceNotificationType

ServiceNotificationType

End Level 4 Node: ServiceNotificationType

Start Level 4 Node: ServiceOrder

End Level 4 Node: ServiceOrder

Start Level 4 Node: ServiceOrderType

ServiceOrderType

End Level 4 Node: ServiceOrderType

Start Level 4 Node: ServicePriority

ServicePriority

End Level 4 Node: ServicePriority

Start Level 4 Node: ServiceProvider

ServiceProvider

End Level 4 Node: ServiceProvider

Start Level 4 Node: GetAllowedCommunicationMethods

GetAllowedCommunicationMethods

End Level 4 Node: GetAllowedCommunicationMethods

Start Level 4 Node: GetPremisesForAccount

GetPremisesForAccount

End Level 4 Node: GetPremisesForAccount

Start Level 4 Node: GetPremisesByAddress

GetPremisesByAddress

End Level 4 Node: GetPremisesByAddress

Start Level 4 Node: RequestChange

End Level 4 Node: RequestChange

Start Level 4 Node: SimulatePaymentPlan

SimulatePaymentPlan

End Level 4 Node: SimulatePaymentPlan

Start Level 3 Node: Entities for OData Service Model in SAP CRM

Entities for OData Service Model in SAP CRM

End Level 3 Node: Entities for OData Service Model in SAP CRM

Start Level 4 Node: Account

End Level 4 Node: Account

Start Level 4 Node: AccountAddress

End Level 4 Node: AccountAddress

Start Level 4 Node: AccountAddressDependentEmail

AccountAddressDependentEmail

End Level 4 Node: AccountAddressDependentEmail

Start Level 4 Node: AccountAddressDependentFax

AccountAddressDependentFax

End Level 4 Node: AccountAddressDependentFax

Start Level 4 Node: AccountAddressDependentMobilePhone

AccountAddressDependentMobilePhone

End Level 4 Node: AccountAddressDependentMobilePhone

Start Level 4 Node: AccountAddressDependentPhone

AccountAddressDependentPhone

End Level 4 Node: AccountAddressDependentPhone

Start Level 4 Node: AccountAddressIndependentEmail

AccountAddressIndependentEmail

End Level 4 Node: AccountAddressIndependentEmail

Start Level 4 Node: AccountAddressIndependentFax

AccountAddressIndependentFax

End Level 4 Node: AccountAddressIndependentFax

Start Level 4 Node: AccountAddressIndependentMobilePhone

AccountAddressIndependentMobilePhone

End Level 4 Node: AccountAddressIndependentMobilePhone

Start Level 4 Node: AccountAddressIndependentPhone

AccountAddressIndependentPhone

End Level 4 Node: AccountAddressIndependentPhone

Start Level 4 Node: AccountAddressUsage

AccountAddressUsage

End Level 4 Node: AccountAddressUsage

Start Level 4 Node: AccountSex

End Level 4 Node: AccountSex

Start Level 4 Node: AccountTitle

End Level 4 Node: AccountTitle

Start Level 4 Node: AccountType

End Level 4 Node: AccountType

Start Level 4 Node: AddressType

End Level 4 Node: AddressType

Start Level 4 Node: Attachment

End Level 4 Node: Attachment

Start Level 4 Node: Bank

End Level 4 Node: Bank

Start Level 4 Node: BankAccount

End Level 4 Node: BankAccount

Start Level 4 Node: BusinessAgreement

BusinessAgreement

End Level 4 Node: BusinessAgreement

Start Level 4 Node: Channel

End Level 4 Node: Channel

Start Level 4 Node: CommunicationChannel

CommunicationChannel

End Level 4 Node: CommunicationChannel

Start Level 4 Node: CommunicationPermission

CommunicationPermission

End Level 4 Node: CommunicationPermission

Start Level 4 Node: CommunicationPermissionStatus

CommunicationPermissionStatus

End Level 4 Node: CommunicationPermissionStatus

Start Level 4 Node: ContractItem

End Level 4 Node: ContractItem

Start Level 4 Node: ContractItemTimeSlice

ContractItemTimeSlice

End Level 4 Node: ContractItemTimeSlice

Start Level 4 Node: Country

End Level 4 Node: Country

Start Level 4 Node: Division

End Level 4 Node: Division

Start Level 4 Node: DocumentStatus

End Level 4 Node: DocumentStatus

Start Level 4 Node: InteractionRecord

InteractionRecord

End Level 4 Node: InteractionRecord

Start Level 4 Node: InteractionRecordCategory

InteractionRecordCategory

End Level 4 Node: InteractionRecordCategory

Start Level 4 Node: InteractionRecordReason

InteractionRecordReason

End Level 4 Node: InteractionRecordReason

Start Level 4 Node: Language

End Level 4 Node: Language

Start Level 4 Node: PaymentCard

End Level 4 Node: PaymentCard

Start Level 4 Node: PaymentCardType

PaymentCardType

End Level 4 Node: PaymentCardType

Start Level 4 Node: PaymentMethod

End Level 4 Node: PaymentMethod

Start Level 4 Node: PointOfDelivery

PointOfDelivery

End Level 4 Node: PointOfDelivery

Start Level 4 Node: Premise

End Level 4 Node: Premise

Start Level 4 Node: PremiseType

End Level 4 Node: PremiseType

Start Level 4 Node: PriceConditionType

PriceConditionType

End Level 4 Node: PriceConditionType

Start Level 4 Node: Product

End Level 4 Node: Product

Start Level 4 Node: QuotationItem

End Level 4 Node: QuotationItem

Start Level 4 Node: Region

End Level 4 Node: Region

Start Level 4 Node: UtilitiesProductPrice

UtilitiesProductPrice

End Level 4 Node: UtilitiesProductPrice

Start Level 4 Node: ChangeProduct

End Level 4 Node: ChangeProduct

Start Level 4 Node: CheckMoveOut

End Level 4 Node: CheckMoveOut

Start Level 4 Node: GetPointOfDeliveriesByAddress

GetPointOfDeliveriesByAddress

End Level 4 Node: GetPointOfDeliveriesByAddress

Start Level 4 Node: GetPremisesByAddress

GetPremisesByAddress

End Level 4 Node: GetPremisesByAddress

Start Level 4 Node: GetPremisesForAccountAddresses

GetPremisesForAccountAddresses

End Level 4 Node: GetPremisesForAccountAddresses

Start Level 4 Node: MoveOut

End Level 4 Node: MoveOut

Start Level 4 Node: RequestChange

End Level 4 Node: RequestChange

Start Level 2 Node: Workflow for Internet Service Request (SAP IS-U)

Workflow for Internet Service Request (SAP IS-U)

End Level 2 Node: Workflow for Internet Service Request (SAP IS-U)

Start Level 3 Node: Customizing for Workflow (SAP IS-U)

Customizing for Workflow (SAP IS-U)

End Level 3 Node: Customizing for Workflow (SAP IS-U)

Start Level 3 Node: Using Business Object BCONT_UMC

Using Business Object BCONT_UMC

End Level 3 Node: Using Business Object BCONT_UMC

Start Level 3 Node: Example Workflow for Changing Business Partner Name

Example Workflow for Changing Business Partner Name

End Level 3 Node: Example Workflow for Changing Business Partner Name

Start Level 2 Node: Workflow for Internet Service Request (SAP CRM)

Workflow for Internet Service Request (SAP CRM)

End Level 2 Node: Workflow for Internet Service Request (SAP CRM)

Start Level 3 Node: Customizing for Workflow (SAP CRM)

Customizing for Workflow (SAP CRM)

End Level 3 Node: Customizing for Workflow (SAP CRM)

Start Level 3 Node: Using Business Object BUS5000126

Using Business Object BUS5000126

End Level 3 Node: Using Business Object BUS5000126

Start Level 3 Node: Example Workflow for Changing Business Partner Name

Example Workflow for Changing Business Partner Name

End Level 3 Node: Example Workflow for Changing Business Partner Name

Start Level 3 Node: Example Workflow for Premise Validation

Example Workflow for Premise Validation

End Level 3 Node: Example Workflow for Premise Validation

Start Level 2 Node: Workflow for Follow-Up After Creation of Interaction Record

Workflow for Follow-Up After Creation of Interaction Record

End Level 2 Node: Workflow for Follow-Up After Creation of Interaction Record

Start Level 3 Node: Customizing for Follow-up Workflow After Creation of Interaction

Customizing for Follow-up Workflow After Creation of Interaction

End Level 3 Node: Customizing for Follow-up Workflow After Creation of Interaction

Start Level 3 Node: Example Workflow for Follow-Up After Creation of Interaction Rec

Example Workflow for Follow-Up After Creation of Interaction Rec

End Level 3 Node: Example Workflow for Follow-Up After Creation of Interaction Rec

Start Level 2 Node: Workflow for Follow-Up After Creation of Business Partner Contac

Workflow for Follow-Up After Creation of Business Partner Contac

End Level 2 Node: Workflow for Follow-Up After Creation of Business Partner Contac

Start Level 3 Node: Customizing for Follow-up Workflow After Creation of Business Pa

Customizing for Follow-up Workflow After Creation of Business Pa

End Level 3 Node: Customizing for Follow-up Workflow After Creation of Business Pa

Start Level 3 Node: Example Workflow for Follow-Up After Creation of New Business Pa

Example Workflow for Follow-Up After Creation of New Business Pa

End Level 3 Node: Example Workflow for Follow-Up After Creation of New Business Pa

Getting Interval Energy Consumption from SAP EDM Profile Values

Start Level 2 Node: Co-Browsing in the Responsive Web Application

Co-Browsing in the Responsive Web Application

End Level 2 Node: Co-Browsing in the Responsive Web Application