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An entity used to represent an interaction record for a given business partner. The Business Add-In (BAdI) implementation for this Entity is CRM_IU_UMC_ODATA_IR. An interaction record is created for a POST operation in the back end system.


The OData Entity InteractionRecord has the following properties:

  • InteractionRecordID

  • AccountID

  • Description

  • PremiseID

  • BusinessAgreementID

  • Priority

  • InteractionRecordReasonID

  • Reason

  • InteractionRecordCategory1

  • InteractionRecordCategory2

  • InteractionRecordCategory1GUID

  • InteractionRecordCategory2GUID

  • ChannelID

  • Note

  • DateFrom

  • IncomingFlag

  • DocumentStatusID

Possible Operations

The following operations are possible when using the InteractionRecord Entity:

  • GET

  • POST

Navigation Properties

It is possible to navigate from the InteractionRecord Entity to the following Entities:

  • InteractionRecordReason

  • InteractionRecordCategoryLevel1

  • InteractionRecordCategoryLevel2

  • DocumentStatus

  • Channel


The InteractionRecord Entity can be filtered on the following Entities:

  • InteractionRecordReasonID

  • DateFrom

  • DocumentStatusID