An entity used to represent an interaction record for a given business partner. The Business Add-In (BAdI) implementation for this Entity is CRM_IU_UMC_ODATA_IR
. An interaction record is created for a POST
operation in the back end system.
The OData Entity InteractionRecord
has the following properties:
InteractionRecordID
AccountID
Description
PremiseID
BusinessAgreementID
Priority
InteractionRecordReasonID
Reason
InteractionRecordCategory1
InteractionRecordCategory2
InteractionRecordCategory1GUID
InteractionRecordCategory2GUID
ChannelID
Note
DateFrom
IncomingFlag
DocumentStatusID
The following operations are possible when using the InteractionRecord
Entity:
GET
POST
It is possible to navigate from the InteractionRecord
Entity to the following Entities:
InteractionRecordReason
InteractionRecordCategoryLevel1
InteractionRecordCategoryLevel2
DocumentStatus
Channel
The InteractionRecord
Entity can be filtered on the following Entities:
InteractionRecordReasonID
DateFrom
DocumentStatusID