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Function documentationConfiguring Communication Preferences

 

The Communication Preferences function is implemented based on the SAP FI-CA Correspondence and Dispatch control function. While this is on the SAP ERP system, the “Hot Offers” field uses marketing permissions in SAP CRM.

The combinations of communication preferences are defined as “correspondence variants” and stored in the contract account.

Communication preferences are grouped by communication preferences category. Each communication preferences category could contain one or multiple correspondence types. The Correspondence role in the standard Correspondence Customizing is used as Communication Preference Category in SAP Multichannel Foundation for Utilities. The correspondence variants group all correspondence types in the communication preferences categories for controlling dispatch of send methods and periodic correspondence.

Activities

Since the invoicing function in the SAP IS-U system uses the SAP FI-CA dispatch control without using the correspondence variants, the special “virtual” communication preferences category, UMCB, that only contains paper and paperless options are used for invoicing in the SAP IS-U system. The virtual communication preference category UMCB, is predefined in the API for SAP Multichannel Foundation for Utilities and not maintained in the Correspondence Role Customizing activity. You can remove it by modifying the BAdI implementation.

For more information on how to modify the BAdI implementation, see Customizing for Communication Preferences.