Customizing for Business Process Settings in SAP ERP

The Maintain Business Process Settings Customizing activity is designed to control the behavior of OData entities in SAP Multichannel Foundation for Utilities and Public Sector, without changing the default Business Add-In (BAdI) implementation in the Enhancement Spot ISU_UMC_ODATA.

You can modify the attribute values in the delivered Customizing for business process settings. If you want to create your own business processes or attributes, you must create Customizing for a new process and use this Customizing in the code.

The following business processes are delivered with SAP Multichannel Foundation for Utilities and Public Sector:

Process ID	Business Process Description
1	Record a Customer Interaction
2	Manage Communication Preferences
3	Start a New Service (Move In)
4	End a Service (Move Out)
5	Transfer a Service (Move In & Move Out)
6	Create a Service Request (Service Notification)
7	Report an Outage
8	Create a Payment Plan
9	Get Communication Channel Used by Customer
10	Configure Co-Browsing
11	Get real time consumption from EDM profile values
12	Correspondence Inbox
13	Use Address-Independent E-mail
14	Manage Account Relationships
15	Read all Interval Data from SAP EDM
16	Use IS-U Contract Partner

Note Note

You must not remove any delivered business processes listed above since they are in use in the delivered OData entities. The recommendation is to either modify the Customizing activities that are delivered for existing business processes or create new business processes.

End of the note.

Structure

Each parameter for a business process contains the following fields:

Field	Description
Entity Name	Key field OData entity name for entity specific parameter value If left empty, it becomes the default parameter for all entities.
Parameter Name	Key field Parameter ID Field is case sensitive
Sequence	Key field Sequence number Used when the parameter is a table
Parameter Value	Parameter value