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Parameters of Interface /UI2/IF_EMB_SUPPLocate this document in the navigation structure

When you want to integrate a custom ticket system into the SAP Fiori launchpad, you need to implement parameters of the interface /UI2/IF_EMB_SUPP.

To configure the option to contact support via a custom ticket system, you need to implement method CREATE_INCIDENT of the BAdI /UI2/BADI_EMB_SUPP.

Method CREATE_INCIDENT of interface /UI2/IF_EMB_SUPP has the following parameters:

Importing Parameters
Parameter Name Type Description
CATEGORY CHAR12 (Optional)

Default value: SPACE
LANGUAGE SYLANGU Logon language of the user who has created the ticket
PRIORITY CHAR1 (Optional)

Priority of the message

Default value: 4
PROCESSOR SYUNAME (Optional)

The user name of the ticket processor

Default value: SPACE
REPORTER SYUNAME The user name of the user who has created the ticket
SEND_2_SAP_IM BCOS_TYPES-FLAG This parameter is obsolete.

Default value: SPACE
SUBJECT TEXT60 Title of the message with max. 60 characters
TWB_CALL BCOS_TYPES-FLAG This parameter is obsolete.

Default value: SPACE
TYPE_NOTIF CHAR6 (Optional)

Processing type of the message

Default value: SLF1
TI_ATTRIBUTES TY_GT_BCOS_ATTRI Name value pairs of technical attributes. For example:
  • SAP application component
  • Installation number of the ABAP backend system
  • System ID of the ABAP backend system
  • Client number
TI_TEXT_HEADER TY_GT_BCOS_TEXTH Text header information
TI_TEXT_LINES TY_GT_BCOS_TEXTL Message text
TI_APPX_HEAD TY_GT_BCOS_APPX (Optional)

Header information of attached files (appendix)
TI_APPX_LINES TY_GT_SOLI (Optional)

Text of attached files
TI_APPX_LINES_BIN TY_GT_SOLIX (Optional)

Binary data of attached files
IV_EMAIL_ADDRESS CHAR255 (Optional)

E-mail address of the user who has created the message
Exporting Parameters
Parameter Name Type Description
MSG_KIND BCOS_CUST-OSS_OR_SM

Type of the message target system
MSG_KEY BCOS_TYPES-MSG_KEY

Message key

If the ticket was successfully created, a message key should be passed. If this parameter is not filled, the system assumes that the message creation has failed.
MSG_DEST BCOS_CUST-DESTINAT Logical destination
R_CODE SY-SUBRC

Return value of ABAP statements

If R_CODE <> 0, the system assumes that the message was not created.
SAP_KEY BCOS_TYPES-MSG_KEY  
TE_RETURN TY_GT_BAPIRET1 Return parameter

If the ticket was not created successfully, you can pass a detailed error message text, which is also sent to the SAP Gateway.
EV_EXCEPTION SYSUBRC Return value of ABAP statements

If EV_EXCEPTION <> 0, the system assumes that the message was not created.
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