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Use

Support Desk Management enables you to set up an efficient internal support desk for your support organization that seamlessly integrates your end users, internal support employees, partners, and SAP Active Global Support specialists with an efficient problem resolution procedure.

For support desk management, you need the methodology, management procedures, and tools infrastructure to run your internal support organization efficiently.

Remote Support Setup

UI technologies in SAP NetWeaver run on an ABAP system and leverage the capabilities of SAP NetWeaver Gateway. Therefore, the supportability aspects of SAP NetWeaver Application Server ABAP and SAP NetWeaver Gateway also apply.

For more information on supportability aspects of SAP NetWeaver Application Server ABAP and SAP NetWeaver Gateway, see Start of the navigation path http://help.sap.com/netweaver Next navigation step SAP NetWeaver Platform Next navigation step System Administration and Maintenance Information Next navigation step Technical Operations for SAP NetWeaver End of the navigation path

Problem Message Handover

If you need to send problem messages to SAP, use the following SAP component hierarchy names:

SAP Component Hierarchy Name

Description

CA-UI2

UI Integration

CA-UI2-INT-BE

UI Integration - Backend Enablement:

  • OData services

  • ABAP APIs

CA-UI2-INT-FE

UI Integration - Frontend Enablement:

  • JavaScript services

CA-UI2-THD UI theme designer

CA-UI5

SAPUI5 Core Framework and Libraries

CA-UI5-MOB

SAPUI5 Mobile Library

CA-UI5-TOL

SAPUI5 Tools

BC-FES-BUS-DSK

SAP NetWeaver Business Client for Desktop

BC-FES-BUS-HTM

SAP NetWeaver Business Client for HTML

BC-FES-BUS-RUN

SAP NetWeaver Business Client Runtime