Supportability

Use

Support Desk Management enables you to set up an efficient internal support desk for your support organization that seamlessly integrates your end users, internal support employees, partners, and SAP Active Global Support specialists with an efficient problem resolution procedure.

For support desk management, you need the methodology, management procedures, and tools infrastructure to run your internal support organization efficiently.

Remote Support Setup

UI technologies in SAP NetWeaver run on an ABAP system and leverage the capabilities of SAP NetWeaver Gateway. Therefore, the supportability aspects of SAP NetWeaver Application Server ABAP and SAP NetWeaver Gateway also apply.

For more information on supportability aspects of SAP NetWeaver Application Server ABAP and SAP NetWeaver Gateway, see Start of the navigation path http://help.sap.com/netweaver Next navigation step SAP NetWeaver Platform System Administration and Maintenance Information Technical Operations for SAP NetWeaver End of the navigation path

Problem Message Handover

If you need to send problem messages to SAP, use the following SAP component hierarchy names:

SAP Component Hierarchy Name	Description
CA-UI2	UI Integration
CA-UI2-INT-BE	UI Integration - Backend Enablement: OData services ABAP APIs
CA-UI2-INT-FE	UI Integration - Frontend Enablement: JavaScript services
CA-UI2-THD	UI theme designer
CA-UI5	SAPUI5 Core Framework and Libraries
CA-UI5-MOB	SAPUI5 Mobile Library
CA-UI5-TOL	SAPUI5 Tools
BC-FES-BUS-DSK	SAP NetWeaver Business Client for Desktop
BC-FES-BUS-HTM	SAP NetWeaver Business Client for HTML
BC-FES-BUS-RUN	SAP NetWeaver Business Client Runtime