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You can integrate SAP Jam into existing applications. This allows you to add collaboration to your business scenarios meaning you can use SAP Jam to brainstorm issues related to specific business objects with multiple members of your organization.

Example

You view the details of a customer record stored in the SAP CRM system and discover that some of the information is unclear. To resolve the issue, you create a SAP Jam group, associate the customer record to the group, and invite interested colleagues to join a discussion about the customer issue.

This example illustrates the following benefits that SAP Jam Integration provides:

  • You get a direct link to relevant data when you view the customer record in the back-end application
  • You can access your group in SAP Jam directly from the customer record
  • You can use SAP Jam features and tools to work with your colleagues to resolve issues with the customer record
  • You can see all group feed updates each time you view the customer record in the back-end application.
How to Integrate SAP Jam

You can use any of the following methods to integrate with SAP Jam:

  • Through the ABAP Social Media Integration (ABAP SMI)

    The ABAP SMI provides the following features that enable integration with SAP Jam:

    • Implicit authentication and SSO services: The SAP Jam authentication is based on OAuth 1.0a with SAML 2.0 bearer token.
    • User Mapping: ABAP SMI needs an email address to link user names (SAP user) from the back end to SAP Jam. With a Business Add-In (BAdI), you can define the mapping between the back-end user name and the email address, or the other way around.
    • OData Consumption: ABAP classes and methods for building and sending OData requests to collaboration platforms such as SAP Jam

  • Through Collaboration Components

    You can use special SAPUI5 collaboration components to build applications that provide integration between ABAP-based SAP business object data and SAP Jam. These applications can be delivered as part of a user interface in an HTML5 application. For example, collaboration can be launched within an SAP Fiori app through the collaboration icon in the footer bar.

  • Through Tiles on the SAP Fiori Launchpad

    You can use the social media catalog to set up a tile on the SAP Fiori Launchpad for each of the following:

    • Your SAP Jam groups
    • Notifications received in your SAP Jam account
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