You have maintained the following settings:
You may encounter certain errors even after following the above steps.
If an error occurs in the launchpad designer when entities (e.g. catalogs or tiles) are created, updated, or deleted, a log is written in the UI services application log (object /UI2/BE). You can use the application log to analyse the root cause of an error. For more information, see Message Logging for Launchpad and Launchpad Designer.
Here is a list of some of the common errors encountered with possible causes and solutions:
|No.||Error||Possible Reason||Possible Solution|
|1.||Unable to create or delete group||
|2.||Unable to create or delete catalog||
|3.||Unable to add or delete a tile in catalog or group||
|4.||SAP note is applied, but the changes are not reflected.||Browser cache contains old resources||Clear the browser cache to fetch the latest resources|
|5.||Tile configuration changes are not saved||
||Maintain the transport request appropriately|
|6.||Changes made for a catalog or a group in CONF scope are not reflected in CUSTscope.||Catalog or group is outdated.||Delete the responsible catalog or group in CUST scope and refresh. (All the customization changes done are deleted).|
|7.||I delete a catalog or group in CUST scope, but it appears again when I refresh the launchpad designer tool.||Catalog or group is created in CONF scope.||If you really want to delete the catalog or group, then delete in CONF scope as this might impact other clients.|
|8.||I see an error tile in some of the groups. Why?||
|9.||The system displays incorrect data after you change catalogs or groups. As a result, for example, the title of a catalog that was created previously is missing after you restart the launchpad designer.||In a system with several application servers, data was written on one server and read on a different server before the load balancing synchronization was complete.||You configure a logon group that is assigned to only one
For more information, see Configuring Systems with Several Application Servers.
|No.||Messages||Possible Reason||Possible Solution|
|1.||Cannot login with PERS scope; login with CUST or CONF||PERS scope is not supported in the launchpad designer||Either remove the scope parameter or add &scope=CONF at the end of the URL.|
|2.||Remote catalog '<catalog_id>' cannot be retrieved||Some of the SAP HANA catalogs are not supported due to the system landscape setup.||
|3.||Operation Failed. Transport information not specified.||