
Prerequisites
You have maintained the following settings:
You may encounter certain errors even after following the above steps.
If an error occurs in the launchpad designer when entities (e.g. catalogs or tiles) are created, updated, or deleted, a log is written in the UI services application log (object /UI2/BE). You can use the application log to analyse the root cause of an error. For more information, see Message Logging for Launchpad and Launchpad Designer.
Here is a list of some of the common errors encountered with possible causes and solutions:
| No. | Error | Possible Reason | Possible Solution |
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| 1. | Unable to create or delete group |
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| 2. | Unable to create or delete catalog |
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| 3. | Unable to add or delete a tile in catalog or group |
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| 4. | SAP note is applied, but the changes are not reflected. | Browser cache contains old resources | Clear the browser cache to fetch the latest resources |
| 5. | Tile configuration changes are not saved |
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Maintain the transport request appropriately |
| 6. | Changes made for a catalog or a group in CONF scope are not reflected in CUSTscope. | Catalog or group is outdated. | Delete the responsible catalog or group in CUST scope and refresh. (All the customization changes done are deleted). |
| 7. | I delete a catalog or group in CUST scope, but it appears again when I refresh the launchpad designer tool. | Catalog or group is created in CONF scope. | If you really want to delete the catalog or group, then delete in CONF scope as this might impact other clients. |
| 8. | I see an error tile in some of the groups. Why? |
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| 9. | The system displays incorrect data after you change catalogs or groups. As a result, for example, the title of a catalog that was created previously is missing after you restart the launchpad designer. | In a system with several application servers, data was written on one server and read on a different server before the load balancing synchronization was complete. | You configure a logon group that is assigned to only one
application server. For more information, see Configuring Systems with Several Application Servers. |
| No. | Messages | Possible Reason | Possible Solution |
|---|---|---|---|
| 1. | Cannot login with PERS scope; login with CUST or CONF | PERS scope is not supported in the launchpad designer | Either remove the scope parameter or add &scope=CONF at the end of the URL. |
| 2. | Remote catalog '<catalog_id>' cannot be retrieved | Some of the SAP HANA catalogs are not supported due to the system landscape setup. |
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| 3. | Operation Failed. Transport information not specified. |
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