The following is an example process for manually creating a service order.
You have made the required Customizing settings.
For more information, see Creation and Editing of Service Orders.
You have created a freight booking.
For more information, see Freight Booking.
You create a service order in one of the following ways:
You create a service order from a freight booking.
To create a service order for the entire freight booking, choose the Create Service Order button at the top of the freight booking UI. To create a service order for individual items in the freight booking, select the items on the Cargo Management tab page and choose the Create Service Order button on this tab page. Note that you cannot create a combined service order for a freight booking and items in a freight booking.
You create a standalone service order
In SAP NetWeaver Business Client choose
The system displays the service order creation screen. The system automatically enters the following data, according to your Customizing settings:
Service order type
Purchasing organization and type
Service order number
If you are creating a service order from a freight booking, in the Services screen area, the system automatically creates an empty service item for the freight booking or for each freight booking item.
You enter the service provider and the services.
If you are creating a service order from a freight booking, you can assign one or more services to the freight booking or to each freight booking item. The available services depend on which service types you have assigned to the freight booking or item categories in Customizing for service orders.
You also enter the location and time at which each service is to be carried out. If required, you can enter a service item description.
You calculate the charges.
For more information, see Charge Calculation.
You check the service order and save it.
You inform the service provider about the required services.
You can use the generic output management framework to communicate with the service provider.
If you are creating a service order from a freight booking, you create a freight settlement document.
When the service provider has executed the services, you can create a freight settlement document (see Freight Settlement Document). This serves as the basis for checking the invoice received from the service provider.
You cancel the service order (optional if you are creating a service order from a freight booking).
Note that if you cancel a freight booking, the system automatically cancels all related service orders.