Granularity and Message Structure
The following tables explain the various different granularities for e-mail and SMS messages and the resulting structure of the messages:
E-Mail Messages
Granularity |
Description |
Message Structure |
One message per notification |
The user receives a separate message for each work item |
· Work item description · Descriptive text · Links or attachments for executing work item functions |
One message per category |
User receives just one message for all work items of a category |
General text that tells the user that they have one or more notifications for a particular category. The message does not contain any information about the individual work items. |
One message contains multiple notifications |
User receives a collective message that contains all notifications |
For each work item: · Work item description · Descriptive text · Links for executing work item functions |
SMS Messages
Granularity |
Description |
Message Contents |
One message per notification |
The user receives a separate message for each work item |
· Work item short text · System and client |
· One message per category · One message contains multiple notifications |
User receives just one message for all work items of a category |
· General text that informs the user that they have one or more notifications for processing in their Workflow inbox. · System and client |