Users can contact the support directly from the launchpad by reporting an incident in SAP Solution Manager.
Users contact support from the Options menu in the launchpad or from an error message.
The system collects technical data about the app and adds it to the incident.
For more information about contacting support, see the SAP Library as follows:
For SAP NetWeaver 7.31, see SAP Library for User Interface Add-On 1.0 on SAP Help Portal at http://help.sap.com/nw-uiaddon
For SAP NetWeaver 7.4, see SAP Help Portal at http://help.sap.com/nw74
For more information about configuration, see the SAP Library as follows: