Function documentationConfirmation Processing Locate this document in the navigation structure

 

This function allows you to create and edit confirmations for services performed in supplier self-services (SUS), and send them to customers. This generates a confirmation if the receiving buying system is connected to SAP SRM, or a service entry sheet if the receiving buying system is connected to SAP ERP.

When you process confirmations for a purchase order with limit items, you can use a link at header level to navigate to the catalog from which you can select items or manually enter services towards the limit.

You can also transfer an SRM central contract available as a source of supply in SAP ERP from SAP ERP to supplier self-services to allow services to be entered against a contract limit using SRM-MDM Catalog.

To use this function, you must activate the business function SRM, Continuous Innovations (SRM_CONT_IMPR_1).

Integration

This function is only relevant for the Service Procurement business scenario.

Prerequisites

If you want to use a catalog connection to process confirmations that contain limit items, you must have worked through the Customizing activity Define External Web Services.

For more information about SAP Catalog Content Management, see the SAP Help Portal at http://help.sap.com   SAP Business Suite   SAP Supplier Relationship Management   Functions   SRM-MDM-Catalog  .

Features

Create Confirmations

You can create confirmations for purchase orders with the statuses In Process, Changed, or Confirmed. The document control settings in the purchase order determine whether or not you can create a confirmation for an item. Purchasers use these document control settings to specify which follow-on documents they expect. The SUS system copies all of the items for which a purchaser expects a confirmation from the purchase order to the confirmation.

Confirmations can also be created by a substitute. In this case, the substitute can select the appropriate service agent from a list.

Select Confirmations

You have the following options for selecting confirmations:

  • All confirmations

  • According to status

  • With the extended search function

Display and Change Confirmations

Caution Caution

The change options described here depend on the settings you make in the SUS system, or in Customizing for SAP SRM.

End of the caution.

You can change the following confirmation data at header level:

  • Under Basic Data, you can change the confirmation number, and the document name.

  • Under Messages, you can enter messages to the purchaser.

  • Under Partner Information, you can edit or add service agents.

    Note Note

    When you add a new service agent at header level, this service is relevant for all service items.

    End of the note.
  • Under Attachments, when the Service Procurement business scenario is used, you can attach a file for the purchaser to a confirmation.

You can change the following confirmation data at item level:

  • Under Basic Data, you can change the description of the item, the quantity you want to confirm, and in the case of limit items, the product type as well as the unit of measure.

  • Under Service Times, you can enter service times that only apply to the specific service item.

  • Under Price Information, you can change the price, and the price unit.

  • Under Messages, you can enter item-specific messages for the purchaser.

  • Under Partner Information, you can edit or add service agents for each item.

  • Under Attachments, when the Service Procurement business scenario is used, you can attach a file for the purchaser to a confirmation.

Confirm Times for Services

You can confirm times for services if connected to the SAP SRM system by creating a confirmation based on a purchase order. You can then display the service item details, and after selecting the Service Performance Times box, you can enter the date, quantity, and time under Enter Performance Time. Now choose Back to Item Overview followed by Confirm, to automatically send the confirmation to the procurement system.

Cancel Confirmations

You can cancel an entire confirmation if its status is Completion Reported or Accepted by Customer, and if no follow-on documents have been generated for it. Once you have canceled the confirmation, you can create a new confirmation for the purchase order quantity or part of it.

More Information

Basic Functions