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Two reports are included with the system in order to help determine the status of the mail queue: Queued Messages and Processed Messages.

The Queued Messages report lists the mail messages currently in the mail queue, waiting to be sent.

This section describes how to view queued messages.

Activities

Viewing Queued Messages

  1. Choose Setup in the toolbar at the top of the page.

  2. Choose the System Administration tab, on theAdministrative Reports section, select Queued Messages.

  3. On the Message List page, view any current queued messages. The Message State column will be one of the following:

    • Pending: The mail daemons have yet to send the message. The daemons run roughly every minute.

    • Paused: The mail configuration has been set up with the Postpone rule, indicating that the message will be kept in the queue until the system is put in production mode.

    • Holding: The message is being held in the queue because mail rules have indicated that it should not be sent yet. Specifically, the mail configuration is set up with a mail rule of Hold.

    • Awaiting Retry: The message was not successfully sent to the SMTP server. It will be retried at a later time.