Process Service Level Report Session  

Use

You want the detailed session data for a Service Level Report. You process the session to add further information for the person responsible for the business process.

Procedure

       1.      Start the transaction SOLUTION_MANAGER.

       2.      Choose Solution Monitoring → Service Level Report, in the Operation area.

       3.      Choose Process Session.

You go to the Change Mode: SL Reporting.

You can specify the processors of the alert.

                            a.      Choose the Post Processing of EW Alerts check.

§         When you have processed the alert, set the Processed flag.

§         If you want to postpone processing of the alert, enter a date in the Postponed until column.

                            b.      Save your entries.

When you save, the system fills the remaining fields.