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Procedure documentation Forward Support Message to SAP Locate this document in the navigation structure

 

If you can neither process a support message yourself, nor find a solution for it in SAP notes or in your solution database, forward it to SAP support.

Prerequisites

You are in the detail screen of a support message in Service Transaction Monitor.

Procedure

  1. Write Information for SAP in the Overview tab.

  2. You can attach documents to the support message, in the Documents tab.

  3. Choose Actions.

  4. Choose Send Message to SAP from the drop-down list.

  5. Save your changes.

    The system sends the support message when you save.

Result

  • You can monitor the procedure in the SAP Attributes tab:

    • You see the SAP Support Portal message number for the procedure.

    • You can monitor the status.

  • When you have sent the message to SAP, you can open your system for SAP Support from the message with   Actions -> Open System for SAP  .