Using Business Process Monitoring 

Purpose

Business process monitoring monitors your most important business processes, which can be distributed across complex system landscapes. You can also monitor the interfaces between your business process steps.

This enables you to identify critical problems proactively.

Prerequisites

You have:

●      created a solution.

●      implemented the ST-PI and ST-A/PI plug-ins in your satellite systems.

●      set up RFC connections between the SAP Solution Manager and the satellite systems:

●      a certification key. Cf.: Note 521820

●      configured the Service Desk for integration with theService Desk

 

If you use the Service Level Reporting  function, you have set up SAP EarlyWatch Alert in the SAP Solution Manager.

You should have SAP perform the SAP Solution Management Assessment Service (SMA) or a Technical Integration Check (TIC).

Process Flow

       1.      You become aware of the SAP Solution Manager business process monitoring:

○       order the service according to your requirements:

■       in the  SAP Marketplace

■       from the SAP Solution Manager Service Catalog

○       You receive an SAP quotation for performing the service.

○       You or SAP analyze your most important business processes, for example to identify the systems and interfaces involved.

If you have performed an SMA service in the SAP Solution Manager, the data is available in the SAP Solution Manager.

       2.      SAP experts can develop a strategy to monitor your business processes, containing:

○       Solution Support Organization

○       Business Process Documentation

○       Business Process Monitoring

○       Integration and Interface Management

○       Program Scheduling Management

○       Master Data Maintenance

○       Data Management and Archiving

○       Change Management

○       Key Performance Indicators (KPIs)

       3.      SAP experts configure your strategy in your SAP Solution Manager. Proceed as follows:

                            a.      Set-up business process monitoring in the SAP Solution Manager Business Process Monitoring Session SETUP.

If you have not performed an SMA service, you must put your business processes and business process steps in the Solution Directory.

You activate the business monitoring in a Business Process MONITORING session.

                            b.      You monitor the business processes in an SAP Solution Manager Business Process MONITORING session

There is always a SETUP Business Process Monitoring session, and corresponding Business Process MONITORING sessions for each business process which you have configured and generated in the SETUP Business Process Monitoring session.

If you took advantage of the SMA service, the system fills the SETUP Business Process Monitoring session with default values, which you can change.

       4.      SAP experts develop a service report containing the following data:

○       business process analysis documentation

○       monitoring checklist

○       Action plan for subsequent activities

       5.      The customer sets-up more business processes for business process monitoring.