Troubleshooting
This section provides helpful information for troubleshooting various problems that may arise during the runtime operation of PDK for .NET. It describes the runtime error messages that may appear in a portal iView area along with their possible causes, and offers ways to solve these problems. The same messages are also saved to the log files, so you can use this information during the log analysis.
Portal Runtime Error
An exception occurred
while processing a request for:
iView :
N/A
Component Name :
N/A
Could not find portal
application com.sap.portal.dotnet.framework.
Exception id:
05:04_02/01/05_0003_4860850
See the details for the
exception ID in the log file.
Possible Reason |
Possible Solution |
One or both of the files com.sap.portal.dotnet.framework.sda and com.sap.portal.dotnet.services.systems.sda are not deployed to the portal. |
Deploy the com.sap.portal.dotnet.framework.sda and com.sap.portal.dotnet.services.systems.sda files to the portal.
|
Portal Runtime Error
An exception occurred
while processing a request for:
iView :
N/A
Component Name :
N/A
iView not found:
PAR.PortalComponent.
Exception id:
04:59_02/01/05_0002_4860850
See the details for the
exception ID in the log file.
Possible Reason |
Possible Solution |
The requested portal component is not deployed to the portal. |
Deploy the requested portal component to the portal. |
Portal Runtime Error
An exception occurred
while processing a request for :
iView :
PAR.PortalComponent1
Component Name :
PAR.PortalComponent1
iView cannot display.
Could not process the .NET portal component.
Contact your administrator if the problem persists.
Recommended actions for administrators:
1. View the portal log for more information.
2. To display the ASP.NET messages in the browser, set the 'Display ASP.NET Stack on ASP.NET Error' property of 'iViewProcessorService' service to 'true'
Possible Reason |
Possible Solution |
There was a problem processing the .NET portal component. |
View the portal log for more information. To display the ASP.NET messages in the browser, set the Display ASP.NET Stack on ASP.NET Error property of the iViewProcessorService service to true. |
Portal Runtime
Error
An exception occurred
while processing a request for:
iView :
PAR.PortalComponent1
Component Name :
PAR.PortalComponent1
iView cannot display.
Could not connect to the .NET runtime server.
Contact your administrator if the problem persists.
Possible reasons:
1. The Portal Runtime for .NET service is not running or installed.
2. The '.NET Runtime Servers Configuration' property of 'iViewProcessorService' service is not correct. Check the syntax of server nodes, hosts and ports settings.
Possible Reason |
Possible Solution |
... The SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID) is not running or not installed. |
... ... Start the SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID). If the service is not installed, install it. |
The SAP NetWeaver Portal Runtime for Microsoft .NET Service XX (XX is the server node ID) port is not available. |
Select a different port number and update the .NET Runtime Servers Configuration property of the iViewProcessorService service. |
The Portal Servers Configuration and/or .NET Runtime Servers Configuration properties of the iViewProcessorService service and Portal Runtime for .NET are not formatted correctly or do not match the Port Number property of the SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID). |
Correct the relevant properties, and make sure they match the Port Number property of the SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID). |
Portal Runtime Error
An exception occurred
while processing a request for :
iView :
PAR.PortalComponent1
Component Name :
PAR.PortalComponent1
iView cannot display.
The request has timed out.
Contact your administrator if the problem persists.
Possible reasons:
1. The Portal Runtime for .NET service is not running or is not installed.
2. The '.NET Runtime Servers Configuration' property of 'iViewProcessorService' service is not pointing to the correct .NET runtime server.
3. The log-on account for the Portal Runtime for .NET service doesn’t have the necessary permissions.
Exception id:
05:11_02/01/05_0005_4860850
See the details for the
exception ID in the log file
Possible Reason |
Possible Solution |
The SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service is not running or not installed (XX is the server node ID). |
Start the SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID). If the service is not installed, install it. |
The Portal Servers Configuration and .NET Runtime Servers Configuration properties of the com.sap.portal.dotnet.framework service and Portal Runtime for .NET Configuration property do not match the Port Number property of the SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID). |
Change the relevant configuration properties to match the Port Number property of the SAP NetWeaver Portal Runtime for Microsoft .NET Server XX service (XX is the server node ID). |
The logon account assigned to the Portal Runtime for .NET service does not have the necessary permissions. |
Assign the necessary permissions to the user account, as described in Installation, Upgrade and Configuration Guide. |
A request to the portal service com.sap.portal.dotnet.framework timed out. |
Change the Request Timeout property to a higher value to allow more time for rendering the iView. |