Troubleshooting 

Check the SAP Notes for the component BC-MOB regularly. They contain information on program corrections and provide additional documentation.

In the SAP NetWeaver Mobile Administrator, you can monitor mobile devices using the function Device Maintenance. You can display the status, filter according to devices with errors during Smart Synchronization, and switch to the detailed error display (see Using the Expert Tool for Error Analysis).

Check the availability, configuration data, log files, and trace files in the central monitoring system CCMS (for more information, see SAP MI in the Computing Center Management System).

Use the Log Tool if errors occur during Smart Synchronization to trace the problem. Logs can contain technical debugging information, application messages, or descriptive messages sent from the SAP MI Server Component.

For more information on this topic, see the Smart Synchronization Troubleshooting Guide in the SAP Service Marketplace at service.sap.com/nw-mi  →  Media Library  →  Documentation and Guides.

You can find information on problem analysis scenarios for Mobile Infrastructure in the SAP NetWeaver Problem Analysis Guide (PAG) under Mobile Infrastructure Problem Analysis Scenarios.

Remote Support

The Windows Mobile Developer Power Toys tool allows access to all clients remotely and can help to analyze problems. With the ActiveSync remote display tool and Symantec pcAnywhere, the administrator can access the mobile device and investigate the file system.

The Windows Mobile Developer Power Toys tool is available at www.microsoft.com/windowsmobile/downloads/powertoys.mspx.