Adobe Configuration Error 

Problem Description

This problem analysis scenario describes the approach in order to investigate and resolve configuration errors of the Adobe document services. It focuses on the following topic:

●      Installation and configuration of the ReaderRights credential

An error that is related to the installation or configuration of the ReaderRights credential leads to the following message within the Java Web Dynpro environment:

●      Error during call to AdobeDocumentServer, WDRuntimeException

More detailed information is simultaneously written to the Java Web Dynpro log file with a complete error stack trace.

Scenario Type:	Error analysis
NetWeaver Component:	SAP Web AS, Adobe document services
Validity:	SAP NetWeaver 04 >= SP Stack 12 SAP NetWeaver 7.0 >= SP Stack 4

Decision Roadmap

Prerequisites

You need to have access to the following systems:

●      Web AS Java that hosts the Adobe document services (remote desktop connection)

In order to change configuration settings you need the appropriate user rights.

Main Tools

Visual Administrator

Analysis

...

Check credential

First of all you should check the existence of the ReaderRights credential file in the folder:

●      Windows system
<drive>:\usr\sap\<sid>\SYS\global\AdobeDocumentServices\TrustManagerService\trust\credentials

●      Unix system
/usr/sap/<sid>/SYS/global/AdobeDocumentServices/TrustManagerService/trust/credentials

On Unix systems the <sid>adm user must have access permissions on the credential.

Check password registration

Start the Visual Administrator and select the node Server <x> / Services / Document Services Configuration from the Cluster tab. Within the Credentials tab in the right frame, check for the existence of an entry with the Alias ReaderRights.

Additional Information

Refer to the document Adobe Document Services Configuration Guide for detailed information regarding the configuration of the Adobe document services.