Create Service Desk Message
Use
You want to create Service Desk messages.
Prerequisites
You have assigned the role SAP_SOL_SERVTRANS_CREATE to the user.
Procedure
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1. Select the Messages check.
2. Enter the required data in the Message Workflow tab:
Table fields
Field |
Meaning |
Sender |
Message sender |
Recipient Address |
Message recipient |
Reci. Type |
Message type: · R Name of the users in the connected SAP system, e.g. SMITHB. Also specify the system ID, and its client, in the fields TARGET SID and TARGET CLIENT. · C Distribution list, e.g. Business Process Monitoring · U E-mail address, e.g. bill.smith@our.company.com · B SAP user name, e.g. SMITHB |
Target SID |
Target system (see message type R) |
Target Client |
Client in target system (see message type R) |
Detailed |
Flag whether the workflow message should contain long texts. |
3. Enter the required data in the Support Messages tab.
Table fields
Field |
Meaning |
Business Process/ Monitoring Type |
Business process and its monitoring types |
Priority |
Message priority |
Processor |
Message processor |
Automatic |
Automatic message sending |
Reporter |
Reporter |
Number of yellow alerts |
Number of yellow alerts |
Number of Red Alerts |
Number of red alerts |
4. Save your entries.