Functions for Returns Processing

Use

Two tables are given below. The first table contains an overview of the functions that the customer and the vendor can execute in returns processing in SAP Supply Network Collaboration (SAP SNC). The second table contains an overview of functions that are available to the vendor.

Functions for the Customer and Supplier
Function	Description
Call RMA details	In the RMA overview, or in the RMA due list, select the RMA and then RMA Details. The system shows the tab pages RMA Item, Carrier, and Serial Numbers at the bottom of the screen. The Carrier tab page displays the carrier that the vendor has transferred to SAP SNC with the return delivery instruction. The Serial Numbers tab page displays the serial numbers transferred in the return delivery instruction. For more information, see Serial Numbers.
Create and process returns ASN	See Processing Returns ASNs.
Cancel RMA	If you do not want to return any goods or do not want to return all goods for one or more RMA numbers, you can cancel the RMAs. To be able to cancel an RMA, the RMA must fulfill the following prerequisites: The RMA has the status In Process. The return delivery period is not yet past. To cancel RMAs, you select the RMA numbers in the RMA overview, and choose Cancel RMA. In case the customer cancels the complete quantity, the canceled RMA numbers acquire the RMA status Canceled. If they have returned a part of the approved quantity, and cancel the remaining part, the RMA acquires the Partial Returns, Partial Cancellation status. SAP SNC automatically generates a cancellation RASN, which contains the canceled RMA numbers, and sends it with the DespatchedDeliveryNotification XML message to SAP NetWeaver. SAP NetWeaver maps the DespatchedDeliveryNotificationto the DELINF.DELVRY05, and sends the IDoc to the vendor back-end system (SAP ERP with activated Service Parts Management). You cannot display this cancellation returns ASN on the Web user interface of returns processing.

Functions for the Supplier
Function	Description
Delete RMAs	For performance reasons, we recommend that you regularly delete returns ASNs that you no longer need in the SAP SNC system using the report /SCA/DM_BOL_RMA_DELETE. On SAP Easy Access screen, choose Supply Network Collaboration Delivery Returns Delete Returns ASNs to call the report for online processing You can choose the RMAs to be deleted according to customer, vendor, and according to return delivery period. SAP SNC deletes RMAs for which the return delivery period ends at latest on the date that you have entered in the report settings. If you do not enter a date, SAP SNC deletes RMAs whose return delivery period ends before or on the current date. SAP SNC does not send information about deleted RMAs to other systems.