Service Level
Service Level
Technical name: 0OTDELIVERY
Use
Indicates the proportion of purchase orders that are closed on or prior to the required delivery date, so that the goods involved can be regarded as having been delivered on time. In the grid below, this is shown by the delivery date variances 1 and 2.
To enable a vendor's service level to be calculated, you must maintain the grid for on-time delivery performance as follows in Customizing for the Logistics Information System (LIS) (Logistics Data Warehouse ® Updating ® Updating Control ® Settings for Purchasing ® Change Period Split for On-Time Delivery Performance):
Window no. |
Delivery Date Variance |
1 |
- 10 |
2 |
0 |
3 |
+ 10 |
4 |
+ 20 |
0 must come second. If 0 comes third, the user must add the delivery date variance 3 to the denominator in the formula.
If you wish to compare a vendor's service level across purchasing organizations, you must have previously defined the grid in Customizing in exactly the same way for each of the individual purchasing organizations concerned.
Technical Data
Calculation |
(( Delivery Date Variance 1 + delivery date variance 2) / Sum of Delivery Date Variances) X 100 |