Managing Trusted and Suspended Addresses 

Use

The Bounced Mail Framework (BMF) checks all incoming mails from unknown senders for SPAM. Sometimes, filtering can affect mails that are not actually SPAM. With the BMF, you can also control outgoing mail addresses.

·        Trusted addresses are patterns used to filter incoming and outgoing mails.

Mails that match a trusted address pattern can pass freely through the BMF.

●      Mail addresses with permanent problems (such as mails containing viruses, nonexistent users, or connection errors) must be blocked by providing a list of suspended addresses.

For example, if an e-mail address is in the suspended address list and outgoing filtering is enabled, no more mails are sent to this address.

You can add, edit, and remove trusted and suspended addresses for each client application.

Prerequisites

You have configured filtering options for the client application that you have selected.

More information: Setting Up Client Applications

Procedure

Adding a Trusted Address Pattern

...

       1.      Navigate to Clients → Settings → Trusted Addresses.

       2.      Choose Add.

       3.      Enter a pattern, for example:

(\w+)(\.\w+)*@company\.com

More information: Patterns Syntax

       4.      Enable the filtering destinations for which you want to apply the pattern:

¡        Incoming – applies the pattern if filtering for all received mail is enabled

○       Outgoing – applies the pattern if filtering for all sent mail is enabled

       5.      Choose Save.

       6.      To edit or delete the pattern, select it from the list and choose Edit or Delete respectively.

Adding a Suspended Address

...

       1.      Navigate to Clients → Settings → Suspended Addresses.

       2.      Choose Add.

       3.      Enter an e-mail address, for example name@company.com.

       4.      Choose Save.

       5.      To edit or delete the address, select it from the list and choose Edit or Delete respectively.