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Unknown Host Exception While Accessing BISLocate this document in the navigation structure


While accessing BlackBerry Internet Service (BIS) for push notification, you receive an unknown host exception.

It happens when the SAP Mobile Platform Server is unable to validate the BIS server. Ensure that the BIS certificate is placed in the server.
  1. Enter the BIS URL in the browser and fetch the BIS certificate.
  2. Open the keystore of the SAP Mobile Platform Server.
  3. Place the BIS certificate in the keystore.
  4. Restart the server.