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Creating an Incident on SAP Service MarketplaceLocate this document in the navigation structure

If you cannot resolve problems with the troubleshooting documentation for SAP Mobile Platform, go to SAP Service Marketplace for additional help.

Use SAP Service Marketplace to create an incident message for Product Support. Keywords from this message return related articles from the Knowledge Base. Before you submit a message, review these articles to see if they resolve your problem.
  1. Go to http://support.sap.com/incidentInformation published on SAP site.
  2. Create a message using the wizard.
    Note You must know the component ID for SAP Mobile Platform to return the correct scope of Knowledge Base Articles and to correctly route the message to Product Support. On-premise installations of SAP Mobile Platform use a different ID than cloud instances. See Knowledge Base Article 1915061- How to Choose a Component for SAP Mobile Platform 3.x in Service Marketplace Information published on SAP site.
  3. Once the message is processed, you receive an e-mail notification of the solution.