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Help Desk Operator TasksLocate this document in the navigation structure

Review the tasks a help desk operator can perform.

Component Available Tasks
  • Review properties for for replication, messaging, management and HTTP ports, SSL, and performance.
  • Review server logs.
  • Review Relay Server and server farms.
  • Review licensing status and generate SAP audit data.
  • Review system landscape directory configuration and schedule.
  • Review existing domains.
  • Review MBO packages and their configuration.
  • Review server connections and templates properties.
  • Review security configurations and role mapping.
  • Review domain logs, domain log profiles, and log filters. Export domain log data .
  • Review outbound enablers on each node.
  • Review applications, application push configurations, application users and connections, and application connection templates.
  • Review security configurations, their authentication, authorization, attribution, and audit provider properties, and their logical role mappings.
  • Review authentication cache timeout and lockout properties.
  • Review security configurations assigned to.
  • Review currently registered domain.
Hybrid Apps
  • Review currently deployed Hybrid Apps, their configuration settings, assigned application connections, application connection templates, queue status, and errors.
  • Review monitoring settings and monitoring data.
  • Review captured monitoring data and KPIs.