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Help desk operators interact with SAP Mobile Platform to review system information to determine the root cause of reported problems. Help desk operators only need to view information, not change it.

Help desk operators have read-only access to all administration information in the SAP Mobile Platform administration console. They cannot perform any modification operations on administration console tabs, and cannot save changes made in dialogs or wizards.

The logical role for the help desk operator is "SUP Helpdesk." The term "help desk operator" is used in all documentation to refer to the user with the "SUP Helpdesk" role.