Checking Hybrid App Users and Queues

Check Hybrid App application users and review pending activities for a Hybrid App application.

1. In the left navigation pane, expand the Hybrid Apps folder and select the Hybrid App you want to administer.
2. To check Hybrid App users:
   1. In the right administration pane, select the Application Connections tab.
   2. Review data about Hybrid App device users:
      • User – the name of the user that activates the device. The user under the domain logs should be in the format "username@securityConfiguration"..
      • Application Connection ID – the unique identifier for a user application connection.
      • Errors – the total number of errors on the device.
      • Transform Items – the total number of items in the transform queue. The transform queue contains items that SAP Mobile Server has transformed from e-mail messages into Hybrid App messages to be sent to clients.
      • Response Items – the total number of items in the response queue. The response queue contains Hybrid App messages that are sent from the device to SAP Mobile Server.
      • Transform Queue Status – the current status of the transform queue: active, awaiting credentials, or awaiting retry.
      • Response Queue Status – the current status of the response queue: active, awaiting credentials, or awaiting retry.
3. To view pending activities for a Hybrid App:
   1. Select the Queue Items tab.
   2. Review data about pending Hybrid App activities:
      • User – the name of the user that activates the device. The user under the domain logs should be in the format "username@securityConfiguration"..
      • Queue Type – the type of Hybrid App queue: response or transform.
      • Application Connection ID – the unique identifier for a user application connection.
      • Logical ID – the unique identifier for a registered mobile device that is generated and maintained by SAP Mobile Server.
      • Queue ID – the unique identifier of the queued item.
      • State – the status of the Hybrid App queue: active, awaiting credentials, or awaiting retry.
      • Creation Date – the date the queue item was created.
      • Retry Date – the date that the processing of the queue item is scheduled to be retried (if applicable).
4. To manage the Hybrid App queue in the event of non-recoverable errors:
   1. Select the Queue Items tab.
   2. Identify a Hybrid App queue item that requires you to unblock it or delete it.

      Errors affecting Hybrid App queue items are either recoverable (where a retry is applicable) or unrecoverable/unknown (where no automatic retry occurs, or there is very long retry interval).

      To recover from a long retry interval, an administrator can unblock a queue currently in retry state, so the next work schedule can pick up the blocked item immediately, instead of waiting for the retry timeout.

   3. Select one of more of the queue items from the same queue type (the queue type for all the selected items must be either Transform or Response).
   4. Select one of the following actions:
      • Delete – deletes the selected Hybrid App queue item(s).
      • Unblock – unblocks the selected Hybrid App queue item(s) that are currently in a retry state.
   5. Click OK to confirm the action.