Key Performance Indicators in the Service Level Report
The
Key Performance Indicators
(KPI) in Service Level Reporting come from the SAP EarlyWatch Alert. The SAP Solution Manager System displays all KPIs except
DB Growth
in the
Performance Indicators
check in
Change Mode Service Level Reporting
. Each KPI is also in another SAP EarlyWatch Alert check, e.g. the
DB Size
KPI is also in the
Database Administration
check.
The system does not show the
DB Growth
KPI in SAP EarlyWatch Alert. It does, however, display a similar value,
Last Month DB Growth
, which shows the growth of the database in the last calendar month, independently of the current database size, in SAP EarlyWatch Alert.
The KPIs in the Service Level Report are
calculated
for the reporting period which you specify in the
Scheduling of SL Report
tab in the
Maintain General Settings
check. The SAP EarlyWatch Alert report period is always a week.
Note
The
Avg.
Availability
KPI is calculated for a weekly Service Level Report type with a period of three weeks, as follows:
SAP EarlyWatch Alert, week 1: 100%
SAP EarlyWatch Alert, week 2: 50%
SAP EarlyWatch Alert, week 3: 75%
The KPI in the Service Level Report shows the average value of the SAP EarlyWatch Alert values. The KPI is 75% (100%+50%+75%)/3 weeks.
KPIs which the system does not show in SAP BW or SAP SEM:
Avg. Response Time at Peak Hour
Avg. Response Time in Dialog Task
Max. Dialog Steps per Hour
Avg. DB Request Time in Dialog Task
Avg. DB Request Time in Update Task
Cf.: Note 721643