Performing Guided Self-Services

Using guided self-services, you can create new service documents for service sessions.

See the prerequisites described under Service Documents.

Under Service Documents, select a service session in the table for which you want to create a new service document.
Choose a link in the Session column.
The guided self-service session for creating service documents opens in a new browser window.
Follow the individual steps specified in the navigation bar to specify which information you want to include in the service document. The following information is included:
- Solution Landscape
  System landscape, for example, selection of the system to be analyzed
- Self Service Session Preparation
  Perform all technical preparation steps, and start the data collection in the target system for the self-service, and document all steps in the session.
- Collect Data (ST13, ST14) into Session
  Upload the collected data from the target system to the local self-service session
- Database Resources
  Overview of rate and size of the database growth
- Self Service Checks
  Analyze the system landscape to reduce the database size. You can focus on the objects you want to analyze in detail.
- Cover Page
  Information for the title page of Microsoft Word documents