You can edit the following master data, for example:

• Corporate accounts, individual accounts

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Business Partners .

• Contacts

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Business Partners .

• CMDB objects

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Installed Base Management .

• Employees

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Business Partners .

• Installed bases

  For more information, see Installed Base.

• Knowledge articles and knowledge article templates

  For more information, see Processing Knowledge Articles.

• LMDB objects

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Installed Base Management .

• Objects

  To access all available objects.

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Objects .

• Organizational model

  An organizational model represents the functional organizational structure of a company.

  The following elements are available:

  • Organizational units represent how the company is structured functionally (such as support team)

  • Positions represent how different functions or tasks are assigned to individual posts (such as message processor)

  For configuring organizational models, in SAP Solution Manager Configuration, see the IT Service Management scenario,  Perform Administrative Tasks Create Organizational Model Determine Support Team .

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Organization Management in SAP CRM Organizational Objects Organizational Unit .

• Product hierarchies

  To structure the service products in the service catalog.

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Products Concepts Product Hierarchies .

• Product

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Products .

• SLA metrics

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Service Service Request Management Management of Objectives Service Level Agreements (SLA) Service Level Metric (SLA Metric) .

• Service

  For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under  http://help.sap.com/crm <current release> Application Help Master Data Products .