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Procedure documentationCreating Delete Job Requests

 

You create a job request when you want to delete an existing job.

Procedure

  1. In the Job Management work center, under Common Tasks, choose Create Basic Job Request or Create Detailed Job Request.

    The Job Request form appears.

  2. Choose the request type Request: Delete Existing Job.

  3. In the Name field, use the input help to choose the job documentation for the job you want to delete. The system automatically loads its information into the job request form.

  4. Under Request Overview, specify the following:

    • Transaction type and categories for the job request.

      The transaction type determines whether your job request is submitted as an incident or a request for change in the IT Service Management WebClient UI.

      You can specify up to four category levels to assign to the transaction.

    • Message priority.

    • Short and long text explanation of your request.

    • Business partners for reporter, processor, and sold-to-party.

      You can use the input help next to the input field or you can enter the business partner directly and then press ENTER. The system displays the detailed contact information.

      Note Note

      The selected system determines which business partners are listed in the input help, so be sure to select the system before you specify the business partner.

      End of the note.

  5. Submit the job request.

Result

A job request is created and linked with a corresponding incident or request for change.