You must configure IT Service Management in SAP Solution Manager to be able to use it.
You are authorized for SAP Solution Manager Configuration
.
You have made preparatory configuration settings in the SAP Solution Manager Configuration Mandatory Configuration
and Managed Systems Configuration
scenarios.
SAP Solution Manager Configuration (SOLMAN_SETUP)
You make the most important settings for IT Service Management in SAP Solution Manager Configuration
(transaction SOLMAN_SETUP
) in the IT Service Management
scenario. For more information, see Configuration with SAP Solution Manager Configuration.
Customizing
Additional settings that are not in the SAP Solution Manager Configuration
are still in Customizing under .
In Customizing for IT Service Management, in addition to SAP Solution Manager Configuration, you can configure the following, among others:
Checklists
Personalized E-Mail
Customer Surveys
BW - Reporting
Time Recording
Customer-Specific Application Components
Settings for Processing Log
Worklist
External Service Desk Integration
SAP Partner (Service Provider, Software Partner)