In SAP Collaboration
, you work with SAP Support to find solutions for incidents.
You have set up a connection to the SAP Support Portal.
In SAP Collaboration, you can, for example:
Specify the SAP component.
Enter information for further processing at SAP.
Display the data protection and security status.
Forward an incident to SAP to search for the cause in SAP components, or request SAP support.
Monitor the processing status at SAP and the actions taken, and see when SAP intends to close the incident.
As SAP support, ask an external help desk to answer questions about components.
Open a connection from SAP support to the managed system.
Confirm the incident at SAP.
For service providers and software partners: Open a connection to the customer via the SAP service architecture.
For software partners: Create partner notes from an incident.
For software partners: See the date when the incident was first sent to SAP before it was forwarded to the software partner.