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Background documentationService Availability Definitions

 

If you want to use service availability management for your managed systems, you need to create service availability definitions for the systems (entities). In a service availability definition, you specify the following for the entities:

  • Agreed services times

  • SLA threshold and reporting period

    The SLA threshold is the promised service availability of the entity in percentage for the reporting period.

  • Contractual maintenance patterns or dates

    Contractual maintenance patterns are regular maintenance times for your systems. The time defined in a contractual maintenance pattern or date is a planned downtime and not SLA relevant.