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Function documentationChange Request Management Reporting

 

The Change Request Management reporting function analyzes transactions and their corresponding events in the relevant areas, summarizes them, and presents them using various options.

Prerequisites

You have made the required settings in SAP Solution Manager Configuration under Start of the navigation path Change Control Management Next navigation step Change Request Management Next navigation step Define Reporting End of the navigation path and Configure Embedded Search (relevant for the search function in the administration cockpit only).

To select and display transport objects, you must have activated the object reporting service (see the Customizing activity Configure Change Request Management Reporting Service). To save transport object information in the SAP Solution Manager system, you must ensure that your database has sufficient capacity. We recommend that you use database monitoring tools to monitor your database capacity on a regular basis.

Features

The following reporting options are available for Change Request Management:

  • Change Control Analytics

    IT Service Management and Change Control Management Analytics provides dashboard-based analytic tools. They support you on the basis of different roles.

    To use the change control analytics, open the SAP Solution Manager launchpad from the SAP Easy Access by calling transaction SM_WORKCENTER Start of the navigation path Change Management Next navigation step Change Control Management-Analytics. End of the navigation path

    For more information, see the SAP ITSM and Change Control Management Analytics user guide at http://service.sap.com/instguidesInformation published on SAP site Start of the navigation path SAP Components Next navigation step SAP Solution Manager Next navigation step <current release> Next navigation step 6 Additional Information - SAP IT Service Management End of the navigation path.

  • IT Service & Change Dashboard

    To use the IT service and change dashboard, open the SAP Solution Manager launchpad from the SAP Easy Access by calling transaction SM_WORKCENTER Start of the navigation path IT Service Management Next navigation step IT Service and Change Dashboard End of the navigation path

  • Search function in the administration cockpit

    You can search for various objects based on your search criteria. You can also do a full-text search.

Components of the Change Request Management Reporting Service

  • Data collection

    With respect to data collection, Change Request Management differentiates between two types of transactions:

    • Transactions that occur in the SAP Solution Manager system

    • Transactions that run in the managed systems (in the production landscape, for example)

    Information is always up-to-date since access to changes in these areas occurs directly in the SAP Solution Manager system.

    A data collector is used to retrieve reporting-relevant information about the managed systems. This information is saved as persistent data in the SAP Solution Manager system.

    How up-to-date this information is therefore depends on how often the data collector is scheduled. The data collector for the Change Request Management reporting service is identical to the data collector for the tracking service.

  • Result display

    The results are presented on the Search tab page in the administration cockpit. You can navigate directly to the change transactions in the WebClient UI.

More Information

Administration Cockpit