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Procedure documentationValidating a Request for Change

 

As a result of a problem, a change needs to be implemented in a production system. For this purpose, a request for change has been created by a service desk employee. This request has to be validated by a change manager.

Prerequisites

  • A request for change has been created that documents the problem.

  • You have the SAP_CM_CHANGE_MANAGER role.

Procedure

  1. Select the request for change that you want to validate.

    The system opens the request.

  2. In the Details assignment block, choose Edit .

  3. To indicate the status of the request, choose Start of the navigation path Actions Next navigation step Set Request for Change to “Validation” End of the navigation path.

  4. Review the data that has already been entered for the request.

  5. To categorize the request, go to the Scope assignment block and choose Edit, then Insert

  6. In the Change Category field, select a category from the dropdown list, for example, Urgent Change.

    The system displays the transaction type for this category and the current status.

  7. Select the relevant installed base of the production system where the change will be done from the search help.

  8. You can now add more information to the request, for example, the change cycle to which the change should be assigned. On the Details assignment block, choose Edit.

  9. In the Change Cycle field, select the cycle to which you want to assign the change. If there is only one change control landscape for the cycle, the change control landscape is displayed automatically. If there are several change control landscapes, select the relevant one from the search help.

    In the Solution Documentation assignment block, you can add more elements to the requests, to further specify the relevance.

  10. Enter other information into the request, for example, the urgency of the change. You can also assign relevant documents, knowledge articles, and so on, in the dedicated assignment blocks.

  11. Choose Save.

    The system sets the status of the request to Validation.

  12. Choose Start of the navigation path Actions Next navigation step Release for Approval End of the navigation path to have the request for change approved by the employee responsible.

    The system sets the status of the request to To Be Approved.