Show TOC

Process documentationService Delivery

 

This documentation is obsolete. For more information see SAP Engagement and Service Delivery Applications.

Service Delivery allows you to use the SAP services that support your production systems. You can:

  • Request an SAP Service in a service request

  • Create your own services locally according to your requirements

  • Accept or reject a service proposed by SAP

The session details let you save session context information, assign service sessions directly to projects, and display documents.

Note Note

You can link the services to problem messages.

End of the note.

Prerequisites

You have:

  • Set up a connection to SAP Service Marketplace to order services from SAP

Process

Option 1: You want to receive a service from SAP:

  1. Assign Top Issues to your sessions.

  2. SAP specifies a service plan for you.

  3. Get services from SAP.

    Note Note

    The service plan is also fetched by a job scheduled at night.

    End of the note.

  4. SAP proposes a service in the service plan.

  5. Accept or reject the service proposed by SAP.

  6. If you accept the service, SAP sends you a Service Request.

  7. The service request is carried out by SAP or another service provider.

    A service can comprise several Sessions.

  8. At the end of the session, a Session Report is created.

    The Session Report analyzes existing issues and identifies any new issues.

  9. SAP creates an action plan that suggests Tasks whose performance could resolve the (top) issues.

  10. You can also create Support Requests, if you cannot perform the Tasks yourself.

Option 2: Perform a Self-Service.