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Background documentationIT Service Management

 

This document provides information about new, changed, and deleted functions in SAP Solution Manager 7.2 SPS 3.

Function

Type of Change

Description

More Information

Create Incident SAP Fiori App

New

You can create incidents. The app provides additional fields in comparison to the standard function in the My Incidents app:

  • Additional Contact

  • Category

  • Configuration Item

  • Attachment

SAP Library for SAP Solution Manager at http://help.sap.com/solman_fiori Start of the navigation path Application Help Next navigation step <language and support package stack> Next navigation step My Incidents Next navigation step Create Incident End of the navigation path

Visibility of assigned incidents in Solution Documentation

New

You can see which incidents are assigned to a Solution Documentation element from the attribute pane on the Solution Documentation UI.

You can activate/deactivate this function through a BAdI implementation. You find this activity in SAP Solution Manager Configuration (transaction SOLMAN_SETUP) under Process Management.

SAP Solution Manager Configuration (SOLMAN_SETUP) Start of the navigation path Process Management Next navigation step Configure Solution Documentation Model Next navigation step Define Related Documents Visible at Attribute Pane End of the navigation path activity

Test management data in Related Test Case assignment block

Changed

You can view the solution description and branch description in two added columns. The column Actions has been removed. Template types and template IDs are still displayed for SAP Solution Manager 7.1 test cases.

Select the IT Service Management - Professional tile on the SAP Solution Manager launchpad.