Alert Inbox

The alert inbox gives you an overview of your alerts (number of open alerts, status of alerts). You have a list of alerts for the business process steps of a solution. You can filter the alerts by criteria.

When you select an alert, the system displays detailed information for the business context under tab pages:

Alert list
Monitoring activities
Thresholds
Configuration
Monitoring Schedule
Email, SMS
Incident

When you have analyzed the cause of the alert, you can, for example, send a support message, or confirm that the alert has been handled.

Prerequisites

You are authorized to send incident messages, and to confirm the processing of alerts. For more information, see the SAP Solution Manager Security Guide in the SAP Service Marketplace, under http://service.sap.com/instguides SAP Components SAP Solution Manager <current release> .
You have created a solution and set up business process monitoring. For more information, see Create Solution from Work Center and Business Process and Interface Monitoring.
You can call the alert inbox in the Business Process Operations work center.
- Directly in the Alert Inbox view
- From the Solutions view, by choosing the alert icon
- From the Business Processes view, by choosing an alert icon, or a link

Features

You can call the alert inbox in the Business Process Operations work center.

Directly in the Alert Inbox view
From the Solutions view by choosing the alert icon
From the Business Processes view, by choosing an alert icon, or a link

The alert inbox comprises the following areas:

Status
- Open Alerts
  The number of open alerts (red = error, yellow = warning, green = no errors).
- Current status
  The number and current status of the alerts (red = error, yellow = warning, green = no errors, gray = undefined).
Active queries
In this area, you manage your Alert Inbox, and can adjust the display to your requirements. You select the business context.

Do not change the default query. The system uses it to navigate from other objects, e.g. solutions or business processes, to the Alert Inbox.
Area of responsibility
The system filters the contents of the Business Process Operations work center by the selected area of responsibility.

There are the following areas of responsibility:
- Data Consistency Management
- Business Process Monitoring
Business context
The business context shows various tabs.
- The alert list gives you an overview of the existing alerts in the business context.
- Monitoring activities, messages, and Incident provide information about the setup.
- Threshold values and configuration depend on the business context.
- Timing information depends on the monitoring object types.

Alert list

The functions available depend on the business context, the authorizations of your user role, and your settings. This document only explains functions which are available to all users.

Export

You can export the alert list into external files.

Creating Incident Messages

You create incident messages to report a problem to support. You can create incident messages in the following roles:

As a user or customer
As a support employee on behalf of a user

You can create an incident message with a pushbutton, and send it to the position responsible.

See Create Message for further information.

Confirming Alerts

You can confirm the processing of an alert by pushbutton. Your confirmation is automatically put in the alert list. You can enter a commentary.

Adjust Alert List View

You can adjust the alert list view.

You can filter alerts by criteria using the View field. The filters include:
- All Open
- Red
- All Confirmed
- Last 24 hours.

Information in the alert list

The alert list gives, for example, details of the following alert data:

Alert Date and Alert Time tell you when the alert arrived in SAP Solution Manager.
Incident Message shows the sending of an incident message. By selecting the message, you can display its details.
Under Edit Comment you choose the symbol for a user interface in which you can comment on the alert.