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Procedure documentationOrdering Services from the Service Catalog as an End User

 

As an end user, you order a service from the service catalog by creating a service order or service request, depending on the configuration.

After the ordering process is completed, you find the created service orders and service requests in the My Service Orders and My Service Requests assignment blocks.

Procedure

Creating a Service Order
  1. In the IT Service Management WebClient UI, log on as end user.

  2. In the navigation, choose the Service Catalog view.

  3. In the Service Catalog screen area, choose a service product.

    Information about the service is displayed under More Details.

  4. Choose Order selected.

    The system creates a service order or service request and opens a guided procedure.

  5. Enter the required information. If a questionnaire is available, answer it to help the processors process your service order.

  6. Confirm your entries.

Confirming a Service Order
  1. When the service order has been completed, in the My Service Orders screen area, open the service order.

  2. Make sure that the service you ordered is available, and then confirm the service order.