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Procedure documentationCreating Messages

 

If you find inconsistencies in the cross-database comparison, you can create messages directly from the comparison run overview.

Prerequisites

You are authorized to create messages in IT Service Management.

Procedure

  1. On the Comparison Overview tab, click Create Incident.

  2. Choose the type of message you want to create and click OK.

    The system displays the message form and automatically enters various data such as the description and the fact that the message is related to a comparison run.

    Note Note

    If you want to change the predefined message text, implement enhancement spot DSWP_CDC_INCI_PARA.

    End of the note.

  3. Complete the information and choose Send.

Result

You have created a message and dispatched it to the relevant support team.