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Procedure documentationSessions

 

With the Sessions app you view and manage your sessions. You can filter the views as required.

Procedure

Displaying Sessions

To display services, proceed as follows:

  1. Enter filter criteria in the screen area Filter Services by.

  2. Choose Find.

    The services that satisfy the filter criteria are displayed in the list.

    • The list shows the status, the planned date, the number of issues assigned, and the scope of each service.

Displaying and Editing Session Details

To display and edit session details in the session view, in the expanded list select a session.

The Assigned Issues, Session Components, Documents, Contacts, Solution Documentation, and Project Management Projects tabs are displayed in the Service Details screen area, along with the Details tab.

Note Note

The Assigned Issues and Attachments tabs are only displayed if issues are already assigned to the selected session or its higher-level service, or the selected session has documents as attachments.

End of the note.

You have the following options:

  • On the Assigned Issues tab, you can:

    • see which issues are assigned to the session.

    • assign issues to the session.

    • click on an issue ID, to get, and edit, issue details.

      For further information, see Issues.

  • On the Documents tab, you can:

    • You see whether a document is attached to a session

    • You can export the document

    • Delete the document

  • For the rest of the tabs, you can see information about the elements that make up the session, for example, the solution documentation.

Editing a Session

You have the following options for editing service sessions:

  • In order to delete faulty entries of the surface session, for example, select Return to Session on the Sessions tab.

    All entries are deleted.

    The button is enabled if the session has already been executed.

  • If Create Questionnaire is enabled, select the button to open a questionnaire. In order for SAP to prepare a Going Live service, for example, SAP needs certain information that is collected with a questionnaire. The service can otherwise not be provided.

  • If Create Questionnaire is disabled, the session contains the relevant questions.

  • To execute a session, choose the name of the service session. You have to confirm that you have the required certification.

    Note Note

    This prompt only appears for certified services.

    To receive a certificate that may be missing, create a support message for the component SV-BO-SW.

    End of the note.

  • If there is download data, you can display it by following the link in the SDCC Data Status column.

  • A background job automatically calls up services on a regular basis. If you know that there is a service that was just updated, choose Call Up Service to immediately call up the service.

Maintain Recipients

To get notifications about certain services, you assign e-mail recipients to them using Maintain Recipients.

For more information, see Defining the Recipient of a Service Session Report.

Calling a Current Service Plan from SAP (Service View)

SAP administers a service plan that comprises the services that are planned and provided for the solution. To call the current service plan for a solution, from SAP, proceed as follows:

  1. Choose Get Current Service Plan from SAP.

    You go to a dialog box.

  2. Choose a solution.

    The dialog box states when the service plan was last updated.

Note Note

You can automatically receive service plans from SAP by using job SM:SYNC SAP SESSIONS, program RDSWPCISERVICEPLAN. You schedule the job in the Solution Manager Configuration. By default, the job is executed daily.

Customers without connection to SAP Global Support Backbone (RFC destination SAP-OSS) cannot receive the service plan. Service consultants must create the services manually.

End of the note.
Restarting a Session

A service session consists of a preparation/questionnaire, and an analysis. To discard incorrect entries and restart a service session, choose Reset. A dialog box appears. Depending on the context, you have the following options:

  • To reset the preparation step, select Prepare or Questionnaire, depending on the context.

  • To reset the analysis, select Session.

Updating Session Contents

You can update the service contents for selected and planned sessions.

Note Note

With the Configuration app, Schedule Service Content Update, you can determine when the system is to search for content updates. You can also restrict the size of the downloaded packages, and specify which data is to be downloaded automatically or activated. For more information, see Additional Applications.

End of the note.

  1. Choose Update Service Content. You go to the Update Service Content dialog box.

  2. To find out which services are to be provided in a certain time period, specify a time period.

  3. Choose Find. The system then searches for all SAP services for the specified period.

    The SAP services are displayed as a list of session packages, in which each package contains a group of services. When you choose a session package, detail view shows the sessions in the package, the session ID, the scheduled date, session context and the solution.

  4. Choose Find Updates. The system checks for which service updates are available at SAP. If there are no updates are available, you are informed.

    Note Note

    The two following transactions can take some time, depending on the scope of the update. Set timeout to longer than five minutes.

    End of the note.

  5. Choose Download Updates. If updates are available, this transaction can take several minutes, depending on the connection to SAP.

  6. Choose Activate Updates.

  7. If you want to check which operations (downloading, activating, or deactivating service content) have run on the system, choose the Log tab.