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Background documentationIT Service Management


This part of SAP Help Portal gives you an overview of the changes and new features in SAP Solution Manager 7.1 SPS 14 since SAP Solution Manager 7.1 SPS 13.

This information is provided as release notes, which are structured by Application Lifecycle Management (ALM) processes. The following table gives you an overview of new, enhanced, and deleted functions in this process.

IT Service Management


Type of change


More information

Data Protection and Security


For software partners that exchange incidents with SAP:

If data protection restrictions apply, such as partners may only process customer messages if they are physically located in certain countries, then, SAP can populate the Data Protection and Security field.

Incident Management

SAP Collaboration

Application Help


Application Help updated regarding:

  • Archiving in IT Service Management

  • Configuring IT Service Management

  • Forwarding incidents to SAP outside of business hours (for IT Service Providers)

  • Structure, focusing on the IT Service Management processes


Configuration and Administration of IT Service Management

Forwarding Incidents to SAP Outside Business Hours (IT Service Providers)

Processes in IT Service Management