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Function documentationMaster Data

 

As an administrator, you can create new master data, as well as find and edit existing master data in the WebClient UI. Master data is the data of objects that are used in IT Service Management. This data is saved in the system for longer periods of time.

Features

You can search for or edit the following master data, for example:

  • Accounts

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <Release SAP CRM 7.0 or higher> Next navigation step Application Help Next navigation step Master Data Next navigation step Business Partners End of the navigation path.

  • CMDB objects

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <Release SAP CRM 7.0 or higher> Next navigation step Application Help Next navigation step Master Data Next navigation step Installed Base Management End of the navigation path.

  • Contact

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <Release SAP CRM 7.0 or higher> Next navigation step Application Help Next navigation step Master Data Next navigation step Business Partners End of the navigation path.

  • Employee

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <Release SAP CRM 7.0 or higher> Next navigation step Application Help Next navigation step Master Data Next navigation step Business Partners End of the navigation path.

  • Installed bases

    For more information, see Installed Base.

  • Knowledge articles and knowledge article templates

    For more information, see Processing Knowledge Articles.

  • LMDB objects

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <Release SAP CRM 7.0 or higher> Next navigation step Application Help Next navigation step Master Data Next navigation step Installed Base Management End of the navigation path.

  • Organizational model

    An organizational model represents the functional organizational structure of a company.

    The following elements are available:

    • Organizational units represent how the company is structured functionally (such as support team)

    • Positions represent how different functions or tasks are assigned to individual posts (such as message processor)

    For configuring organizational models, in SAP Solution Manager Configuration, see the IT Service Management scenario, Start of the navigation path Perform Administrative Tasks Next navigation step Create Organizational Model Next navigation step Determine Support Team End of the navigation path.

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <Release SAP CRM 7.0 or higher> Next navigation step Application Help Next navigation step Master Data Next navigation step Organization Management in SAP CRM Next navigation step Organizational Objects Next navigation step Organizational Unit End of the navigation path.

  • SLA metrics

    For more information, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <current release> Next navigation step Application Help Next navigation step Service Next navigation step Service Request Management Next navigation step Management of Objectives Next navigation step Service Level Agreements (SLA) Next navigation step Service Level Metric (SLA Metric) End of the navigation path.

More Information

For more information about master data in SAP Customer Relationship Management, see the SAP Library for SAP Customer Relationship Management in the SAP Help Portal, under Start of the navigation path http://help.sap.com/crmInformation published on SAP site Next navigation step <current release> Next navigation step Application Help Next navigation step Master Data End of the navigation path.