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Procedure documentationFixing the Problem in Messages

Procedure

  1. View the sender receiver details for the messages in different statuses.

  2. To correct the status, perform one of the following:

    • If you want to restart the message in scheduled or error status, choose Start of the navigation path Manage Next navigation step Restart messages in <scheduled or error> status End of the navigation path.

    • If you want to cancel the message in scheduled or error status, choose Start of the navigation path Manage Next navigation step Cancel messages in <scheduled or error> status End of the navigation path.

  3. Perform one of the following:

    Purpose

    Task

    If the status did not change and you want to analyze the problem

    Choose Start of the navigation path Navigate to Next navigation step <local monitor> End of the navigation path.

    If you want to request support

    Create an incident message.

    If you want to notify the status of component to a user

    Send a notification.

    If you want to save the monitored data locally for further analysis

    Choose Start of the navigation path Export Next navigation step Export to Microsoft Excel End of the navigation path.

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